Hola Town Support
Last updated: November 4, 2026
Questions about the game, a purchase, a refund or your data? Write to us:
We answer within 2 business days, in English, Spanish, Portuguese or Russian.
To help us help you, include
- Where you play: website, iPhone app or Android app.
- For a purchase: the email you used at checkout and the order number from your receipt, if you have it.
- For a bug: what you did, what happened, and a screenshot if you can.
Quick answers
- Is it a subscription? No. Premium is a one-time purchase; nothing renews.
- I want a refund. Website purchases: within 14 days, just ask. App purchases: through Apple or Google. See the Refund Policy.
- I lost my progress or Premium on a new phone. In the app, open the Chapter 1 offer and tap "Restore purchase". On the website, write to us with your checkout email.
Company
D2D Studio LLC, 12 Azatutyan Avenue, apt. 72, Yerevan, Armenia.
Terms of Service · Refund Policy · Privacy Policy
Soporte de Hola Town
¿Dudas sobre el juego, una compra, un reembolso o tus datos? Escríbenos a daniel@holatown.com. Respondemos en 2 días hábiles.
Dinos dónde juegas (web, iPhone o Android) y, si es por una compra, el correo que usaste al pagar.
- ¿Es una suscripción? No. Premium es una compra única.
- Quiero un reembolso. Web: dentro de 14 días, solo pídelo. Apps: a través de Apple o Google. Ver la política de reembolsos.
- Perdí Premium en un teléfono nuevo. En la app, abre la oferta del capítulo 1 y toca "Restaurar compra".
D2D Studio LLC, 12 Azatutyan Avenue, apt. 72, Ereván, Armenia · Términos · Privacidad